just an e-mail apologizing for that inconvenience attributable to the delayed flight would have been all I needed from another person inside your operations.
Not sure if this could operate …. I tried to speak to someone about some complaints and getting reimbursed for Inns stay in Dallas on account of missed flight into Cell Alabama. Also the gate agents in Dallas were no help in any way with wanting to get lodge place or the rest. This might not be an enormous deal if was for myself a grown guy in my late fifty’s . But this was my 24 calendar year outdated daughter traveling with two younger young children ( two 1/2 yr and 3month aged ) touring again to see her relatives for the reason that her Husband is from the Air Drive stationed overseas.
Once we arrived in Portland our luggage weren't there, and American airline individuals were extremely awesome and reported they would be introduced out the following day.
I used to be on hold with reservations several periods for quite very long periods of time. One AA reservations and one agent explained to me it might Value me an extra $189.00 to fly out upcoming morning then stated that flights were booked following working day.
I’m really unhappy that your Airline has interjected its enterprise in a very socio-political issue regarding the modern Invoice signed into regulation by our Governor. What you might have interpreted as “discrimination†against the LGBT Group is solely a bill making certain “equal legal rights†for all.
I also wish to touch upon the superb service AA presents to your handicapped. I am eighty four yrs previous and now will need wheelchair support to get close to during the airports. I was shocked and delighted at the support I obtained, as well as for the attitudes in the people who assisted me While using the wheelchair support, as well as the drivers of the handicap carts in Charlotte airport. They ended up all so helpful and really friendly at the same time.
What very good is composing your displeasure to this so named “client service†if nothing is done to deal with the criticism.
I used to be hoping to acquire ticket for fifteen calendar year aged son and couldn’t use Web-site for he was viewed as slight. I known as customer service and she or he assisted me with airline invest in. I particularly questioned if I required to terminate if I could within 24hours. This attendant stated Sure. I found out 4 several hours afterwards the reason son would need to fly was cancelled. I known as back to cancel the flight the attendant told me I couldn’t cancel flight and it was a nonrefundable ticket. I explained to her scenario as said above she reported she couldn’t do anything. see here I requested for the supervisor, I bought just one and stated the problem, she explained I couldn’t cancel it and have my a refund she was exceptionally impolite and hung up on me. I called back to inquire for one more supervisor and as I had been speaking to this supervisor she knowledgeable me that the last supervisor mentioned in her record I refused voucher. What at any time a voucher was I was not even positive. Then second supervisor told me what she imagined. And so the flight wasn’t cancelled because she said to wait a few times in advance of I make my last final decision and he or she would wave switching charge to do so And that i shouldn’t have any difficulty.
My husband is inside of a nursing residence with Alzheimer’s condition. American is Profiting from my unlucky condition by insisting I pay out to transfer his miles to my account while I'm the one who has actually been accuring the miles although searching With all the Benefit card. Disgrace on American Airways. A technician can carry out this having a several strokes in minutes.
I used to be a primary time consumer to on the net reservations so I was incredibly anxious and I produced them concurrently as my brother-in-legislation from his property so he could walk me via it. At the top my Charge for the very same vacation was about $one hundred seventy in excess of his. I locked in a selling price (spherical vacation)of $365 depart $thirty return journey, but was charged $425.12 Each and every as an alternative to the $395 Every single. Charging for seats only for the departure of $60ish, the return flight was not an additional demand due to the fact there have been seats available jointly at no additional cost. I was billed equally strategies as opposed to just the departure – so yet another $60ish. I planned to get my reservation in simultaneously as my brother in regulation so I submitted it and attempted to determine right after why mine was about $a hundred and seventy far more for a similar detail. I'd the affirmation email gonna my work so I could print it out so I didn’t have it available to me from my household. After i went into function a 2nd day afterwards, I could see all the things was Incorrect. when I called AA I was transferred all around and instructed absolutely nothing could possibly be carried out it absolutely was previous the 24 hrs – I didn’t need to cancel only get a credit rating.
I am really unsatisfied with your consumer service!!! I feel it had been much less expensive for you personally To do that to me than to operate the flight which i was at first on, as the flight was not full.
under no circumstances ever acquired these lousy service and a firm that basically doesn’t treatment about there paying out prospects
I am incredibly unhappy using this service from American Airlines. We experienced planned a holiday that we imagined would start off by savoring exceptional service from American.
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